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ikea bedroom furniture sets

Ikea Bedroom Furniture Sets

Ravi of Charlotte, NC on Jan. 22, 2017Satisfaction RatingI recently made a very large kitchen purchase. I paid IKEA $199 for IKEA Kitchen Planning service (IKP). That was probably my biggest mistake. I am an Engineer with expertise in CAD and had already designed a perfect plan but the IKEA needs the kitchen plan in their online planner to order and that has lot of limitations and extremely slow. So I decided to pay for IKP since it was going to be a large purchase.There were several dozen mistakes in the IKP, delivery was missing few items when the IKEA’s third party installer checked the delivery and several damaged boxes and few items falling off the box since the packaging was really bad. Several boxes had stickers with name and complete home address of other people. I am assuming that these were the returns and IKEA never bothered to remove the stickers containing the customer name and address. This seems like a serious issue that IKEA is giving out private information containing people’s name and complete address.During installation I had to make trips to IKEA every single day, sometimes twice a day as the installers found more issues with the plan provided by IKP or because items in the shipment were incorrect. The plan I had created myself was correct and I told them to just use mine. In the mean time the helper that the main installer had ripped open all the boxes, assembled all the wrong items after me telling them that there were several things that are incorrect. Even though this is not directly IKEA’s fault, IKEA still facilitated the installation and it’s their only third party installation company.The nightmare started when I went to return the items that was no longer needed. Long story short, I had to make 3 trips, so spend almost 8 hours loading, unloading, reloading boxes and being in the returns desk etc. The first cashier, Marcus, at returns was rude and gave me an attitude even before he knew who I was or why I was there. He did not know my name nor I knew his. I had not even seen that guy before. He said he needs every single gift card IKEA has ever given me which made no sense. I had all the receipts, a few gift cards with more than enough balance to adjust for the returns I was going to make but he did not even want to take a look. He refused to hold my carts when I asked him if I can go home and get rest of the gift cards. So I had to load everything on a cold and damp night due to no fault of mine (I confirmed the next day that the guy was wrong).I went back the next day. After over an hour of scanning issues, computer freezing up etc the girl finally found all the items on my receipt. This should have taken a few minutes not over an hour. Anyway in the end she said she has to take off 15% of all my return. I told her that first off, I came back with all the gift cards as I was told the previous night and second off, several items I purchased did not even receive any promotional items (7 receipts out of the 16 did not receive any promotional gift cards) but she said she can’t do anything because Marcus her manager had told her to take 15% off my refund no matter what. He was there watching the whole thing. Did not bother to even come help. She said she can take out the 15% on the gift card but she will also take 15% off the refund. Unbelievable!Since I had to return to work I told her to just take 15% off my refund so I can deal with it later and she started scanning each item again, manually using the calculator on her computer to calculate 15% of each item and subtracting that amount for each item and manually key in the return amount for each item. I was furious. I asked for the store manager but she was not around. Anyway the cashier processed the refund and ended up losing 15% of my money. I asked for manager once again. Since she was still not there, another gentleman came to the desk.After I explained what happened, he said what the cashier did was unnecessary. He would have taken off 15% from one of the gift cards as it doesn’t matter which gift card as long as it had enough balance. This is EXACTLY what I had asked the previous day and the girl that wasted over 2 hours of my time and they refused to do it. The girl however said she could but she was instructed by this Marcus guy not to. I had loaded only one cart and had another cart full but after the disgusting treatment I received I decided I’ll just go back to my work and come over the weekend.OK, so I go back the next evening, it was a Saturday with my partner. It started pouring, so we only loaded the cart with about a third of what we had and thought one of us will load the rest when the rain slows down. The lady was sweet and she scanned all the receipts and all the items and within couple minutes she was ready to process the refund. But the issue was the system was going to put the entire amount on my Visa which was used to buy only a few items and I asked her if there is a way to refund the amount on another visa credit card. The lady was deaf and partially mute, so another guy came to assist. He did something and messed up the entire return. He that started scanning the receipts and the system kept showing a bunch of errors and he kept saying the receipts were invalid.I work in IT building software for big companies. The error had nothing to do with the receipts. In fact the same thing happened the previous time and I was told if they click OK and scan again, it would work, which it did. I told this guy but he said he cannot do that, that’s trying to scam or something. I was dumbfounded. He said he has to use my order number that was on the stickers on the boxes. I said “sure go ahead.” He enters the order number, suddenly looks at me with suspicion and goes to the back and comes back and says those are not my items. I was infuriated. I tried telling him every single item was found on my receipts before he came and messed things up but he was adamant. He went to another desk to attend something. I picked the item he said was not mine, found the receipt and asked the lady to scan them and voila! It worked and I got my refund back on my visa for that one item.So I told the guy, he said, instead of apologizing, that’s is breaking IKEA policy as it’s not on my order. So I look at the box and guess what? There were 2 stickers, one was some Richard and another one was my name. He had entered the other person’s order number. When he realized this, he once again did not bother to even apologize. He entered my order number and half my items scanned in a matter of seconds. The other items were purchased without using the order number but I had the receipts. He went to the back area, comes back and says there is a note that I am trying to return the items I already returned. How is it even possible!? The previous time I was there the girl messed up so much and instead of scanning all the receipts she scanned only a few at a time and of course it showed up as already returned because the actual item was on the receipt that was not yet scanned.The guy did not even enough IQ to understand this simple reasoning. He said I have to prove that I paid for every single item I had for return and gave me a highlighter. He also said he had to take of 15% off my return which he never mentioned till he pulled up my order number, my name and saw the notes left by Marques guy, who obviously had already profiled me out the first time he even saw me. I was baffled but decided let me try highlighting the receipts. So I found one thing at a time and the lady was scanning, taking 15% off and processing them. It was way past the close time and the guy realized I have all the receipts and I was going to do what he asked me to do. So he once again barged in, says he’s just going to scan all the receipts and items and just do one refund. This is exactly what I had asked and he kept refusing. Of course, because of the system issue I mentioned earlier, he had to scan each receipt twice.At the end all items were found. And then he asked the lady to take out 15% of each item, once again ignoring the fact I did not get the discount for all the items and had the receipts to prove it. Nor he was willing to just deduct the 15% off the gift card, which is in compliance with IKEA policy. Simply because he did not know how to do that or simply because he had the power to abuse me. I felt so violated and upset, I just let them do what they want to so I can get out of that hell.Of course we had the rest of the items still in the car. I unloaded the car when I got back home, past 10:30 pm and now they are all sitting in my living room. We spent 3 hours highlighting all the items on the receipt. I have called my IKEA kitchen contact and left 2 voice messages. I also left a message for the customer relations manager at the store and hadn’t heard back so far. I will update the review once I do. My next call will be the local BBB/county officials to file a complaint if IKEA Charlotte NC doesn’t do anything to correct the wrong that was done to me.Absolute nightmare, lack of respect to customers, under trained staff. Please stay away from IKEA kitchen purchase. On the bright side, the kitchen did come out great, exactly as per my original plan. So purchase the IKEA kitchen at your own risk and be prepared for abuse, rude comments, and name calling if you have to return or exchange anything, even if the return is due to IKEA’s fault! Thanks for reading my review. I will be happy to provide more details, evidence etc.Helpful?YesNo

Ikea Bedroom Furniture Sets

ikea bedroom furniture sets 1

Ikea Bedroom Furniture Sets
Ikea Bedroom Furniture Sets
Ikea Bedroom Furniture Sets
Ikea Bedroom Furniture Sets
Ikea Bedroom Furniture Sets

Ikea Bedroom Furniture Sets

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